Welcome to Polar Aurora, we are committed to providing the highest quality merchandise and a hassle-free shopping experience for your family pet. In order to ensure that your order is delivered quickly and accurately, we have developed the following logistics and transportation policy so that you can better understand our shipping process and service commitment.

1. Warehouse and Shipping

Polar Aurora has modern local warehouses in several areas, including GA/CA and LA, to ensure sufficient supplies to meet the needs of our customers. We are committed to shipping your order within 24 hours of payment on business days Monday through Friday (excluding legal holidays).

2. Shipping time

Same day shipment: For orders received before 11:00 am local time, we will try to ensure that most orders can be shipped on the same day to complete the shipment, but the specific shipment time may be affected by the amount of orders and warehouse operations on the day.
Delayed shipment: If you place an order after 11am local time on Friday, your order will be delayed until the following Monday for shipment to ensure the accuracy and efficiency of order processing.
Order Processing Time: We promise that the maximum order processing time will not exceed 2 working days from the time you place your order and complete payment.

3. Delivery Service

Delivery Address: Polar Aurora provides home delivery service to your home or office address. However, please note that we are unable to deliver to addresses that contain a P.O. Box.
Second Order Free Shipping Offer: To reward our new and existing customers, we are offering a special second order free shipping offer. As long as you meet the following conditions, you can enjoy this offer.
This offer applies to all goods on sale in the station, so that you can feel our full of sincerity when shopping.

4. Note

Please make sure that the shipping address you provide is accurate, so as to avoid delivery delays or loss due to address errors.
In case of force majeure factors (such as bad weather, natural disasters, etc.) affecting the logistics and transportation, we may adjust the delivery time according to the actual situation and will notify you in time.
If you have any questions about the status of your order or need to check logistics information, please feel free to contact our customer service team, we will be happy to serve you.

5. Summary

At Polar Aurora, we always put our customers' needs first and are committed to providing you with efficient and convenient logistics and transportation services. We promise to continue to optimize the shipping process and improve the quality of service, so that every time you shop can be a pleasant experience. Thank you for choosing Polar Aurora, let us work together to create a better life for your family pets!