1. Service Purpose and Commitment

At Polar Aurora, we firmly believe that quality after-sales service is the cornerstone of customer satisfaction. We have our own products and brands on all major e-commerce platforms. We have absolute information on the quality of our products and provide the best quality and most valuable products on the market, and we have absolute advantages in price. We solemnly promise to go all out to provide every customer with the most intimate and professional after-sales service to ensure that your shopping journey is worry-free.

2. Return and Exchange Policy

In order to protect your rights and interests, we have formulated a detailed return and exchange policy. If the product you received has quality problems or does not match the description, you can apply for a return or exchange within 7 days after signing for it. Please make sure that the product is unused, well packaged, and attached with complete proof of purchase. The shipping cost of return and exchange will be handled according to the specific situation. Please refer to our return and exchange policy for details.

3. Repair and Warranty

We provide a certain period of warranty service for all products sold. During the warranty period, if the product has quality problems not caused by human damage, we will provide you with free repair or replacement service. The repair process is simple and fast. All you need to do is contact our customer service team and follow the instructions.

4. Customer Service Support

We have a professional customer service team to provide you with service 24/7. You can contact us through online customer service, call the customer service hotline, send an email or follow our social media accounts. No matter what questions or needs you have, we will answer and handle them for you as soon as possible.

5. Frequently Asked Questions (FAQ)

To help you solve problems faster, we have compiled a series of frequently asked questions and answers. Here you can find detailed answers to questions about returns, exchanges, repairs, payments, etc. If your question is still not answered, please feel free to contact our customer service team.

6. User Reviews and Feedback

We attach great importance to the reviews and feedback of every customer. Your voice is the driving force for our continuous improvement. Here, you can check other customers' reviews of us, or leave your valuable comments. We will listen carefully and continuously improve our services.

7. Special Services

In order to bring you a better shopping experience, we provide a number of special services. For example, the quick response mechanism ensures that your inquiry can be responded to in the shortest time; We provide all product usage or installation videos to teach you how to use, loading and unloading instructions, etc. member-exclusive discounts allow you to enjoy more benefits; replacement/warranty/compensation services protect your products.

8. Privacy and Security

We are well aware of the importance of privacy and security to you. Therefore, we have taken a number of measures to protect your personal information and transaction security. Our website uses advanced encryption technology to ensure that your data is not stolen or tampered with during transmission. At the same time, we strictly abide by relevant laws and regulations to ensure that your privacy rights are fully protected.